Problem Framing — from Define to Design

From Define to Design

As we start to move from analysis and synthesis of our interviews, balancing and shaping (converging) how A1 and A2 articulate a plausible and credible representation of the current state of our site(s), we have one final step to set us up to launch into our next divergent activities: building…

Forcing flow to smash out different ways of meaning-making. That’s pitching as sense-making.

Image by Hans Eiskonen

Pitching practice is great. Really important for getting to the heart of a problem, proposing a way forward and getting buy-in.

I have expanded on pitching as a way to quickly force my framing to ideate what I think, what I mean and what is…


Just when you thought you were safe…

Assess the impact on your strategic thinking so far

After the recent changes from our client (like government spending decisions, lockdowns and revenue thinking), we’ve got a few decisions to make. What impact is there on your idea and/or solution? Do the metrics change? Also, how does this pivot make you feel…

A simple way to capture the backstage of a service, from people to purpose.

The “8 Ps” of service design are a way of bucketing and focusing on the most relevant information when listening to stakeholders talk about a service. …

Here’s a fun little game to play. It’s like a sketch audit of you/your business/product/service/endeavour.
The scope of human-centred design is, well, large and ambitious. This scale helps us place current literacy and effort against that which is required to hit a minimum-viable compliance for systemic sustainability (how’s that for a sentence?).

Level 1

How do we get what we (as an organisation) want?

Level 2

…while giving our customers what they want…

Level 3

…AND deliberately giving us both what we truly need…

Level 4

…WHILE contributing to (and benefitting from) the success of our whole stakeholder network…

Level 5

…SO we all positively impact all life, our planet and our collective future?

Tough, right? Let me know your thoughts in the comments (and your biz’s level too, if you’d like)!

Six steps to countering disruption and disconnection

There are two big threats to organisations of all stripes: the disruption of market value by new and unexpected offers, and disconnection from stakeholders as your organisational complexity and growth increase.

So as organisations succeed, the uncertainty sitting at the heart of their growth is a very tangible one, with…

Roguelike Writing Experiment

Roguelike writing is inspired by the roguelike genre of computer games and apps. While the set of rules in a roguelike is fixed, the format of the game board (typically a dungeon or the like) changes with each play. Descriptions are contextual and brief usually, and highly…

Roguelike Publication #1:
This is an experiment I’m conducting wherein I write a piece with neither prompting nor edits (apart from spelling — I can’t help myself), the ultimate intent being the creation of a coherent story which captures the evocative feel and flow of the great roguelike computer games…

Matt Kurowski

Senior consultant and advisor for sustainable organisational innovation (SMEs); industry fellow at RMIT School of Design.

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